The C-Suite Is Expanding - And IT Leaders Are Stepping Up
CIO, Monday, April 8th, 2024
As testament to technology's vitality to business, a new fleet of C-level roles is emerging, offering specialization in support of the CIO, while also redefining the CIO role of tomorrow.
Customer centricity is hardly a new organizational imperative, but some organizations have gone a step further, instituting new C-suite roles to help lead the charge.
Interlace Health is one such entity, having named Maggie Pena as the electronic forms company's first-ever chief experience officer.
Pena has been with the company for nearly 13 years in customer-facing roles, most recently, building a customer success management team. Interlace Health's president wanted Pena 'to take that approach company-wide,'' she says. The company doesn't have a CIO, and Pena's job blends both business and IT as she oversees software implementations, as well as customer support and customer success management.