4 Tips For Championing Contact Center Innovation From An Award-Winning Customer Experience Leader
CIO, Wednesday, April 17th, 2024
The human experience is tied to the tangible results a company sees, such as increased customer loyalty, higher employee retention, and overall business performance. It's time to start driving better customer experiences today.
Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.
Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list, an elite group of executives who are breaking barriers and thinking outside the box to transform customer experiences.