How Southwest's CIO Modernized The Airline Through Turbulent Times
CIO, Friday, April 19th, 2024
Thrown into the deep end as CIO, Lauren Woods drew on her transformation experience and a leadership style rooted in authenticity and courage to help get the airline back on course.
Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods' experience at Southwest Airlines stands apart.
Two months before she was officially named CIO in February 2023, Southwest experienced one of the largest operational disruptions in aviation history, right in the middle of the busy holiday travel season, with outdated software systems at the center of the meltdown.