Accelerating Incident Response Using Generative AI
Google News, Friday, April 26th, 2024
As security professionals, we're constantly looking for ways to reduce risk and improve our workflow's efficiency. We've made great strides in using AI to identify malicious content, block threats, and discover and fix vulnerabilities. We also published the Secure AI Framework (SAIF), a conceptual framework for secure AI systems to ensure we are deploying AI in a responsible manner.
Today we are highlighting another way we use generative AI to help the defenders gain the advantage: Leveraging LLMs (Large Language Model) to speed-up our security and privacy incidents workflows.
Incident management is a team sport. We have to summarize security and privacy incidents for different audiences including executives, leads, and partner teams. This can be a tedious and time-consuming process that heavily depends on the target group and the complexity of the incident. We estimate that writing a thorough summary can take nearly an hour and more complex communications can take multiple hours. But we hypothesized that we could use generative AI to digest information much faster, freeing up our incident responders to focus on other more critical tasks - and it proved true. Using generative AI we could write summaries 51% faster while also improving the quality of them.