Google Cloud Telco Chief: Here's How Telcos Are Using AI
Fierce Network, Tuesday, April 23rd, 2024
Chatbots dominated the telco AI landscape last year, but horizons have broadened; Google Cloud's Ankur Jain said telcos are now looking at use cases spanning network operations, field operations and sales and marketing.
After a year spent dating around and testing out different artificial intelligence (AI) applications, it seems telcos are finally ready to settle down with the good ones.
Last year, Google Cloud's telco chief Ankur Jain told Fierce Network operators were mainly experimenting with AI for customer care and IT operations. But during a fresh interview this month, he said their horizons have broadened a bit.