The Three Big Telco AI Questions
RCRWirelessNews, Thursday, May 2nd, 2024
If you've recently attended or watched or read about any tech industry conferences, you've noticed the characterization of artificial intelligence (AI), both generative AI (gen AI) and more classical AI, as a sort of panacea for business problems regardless of industry.
Telecom is no exception. The idea of telco AI solutions for everything from network management and optimization to customer management and churn reduction has been broadly seeded, partnerships are being formed, vendor-led thought leadership is picking up pace, and it's clear telco AI will be part of the landscape going forward.
For Rakuten Mobile in Japan and its sister network hardware/software provider Rakuten Symphony, telco AI is just AI. This is because these two parts of Rakuten are part of a much larger whole that provides a wide range of services, including banking, e-commerce, financial services and more. The company is developing various AI engines and applications that are trained using data from across the enterprise, not just from Rakuten Mobile for Rakuten Mobile and so forth.