IT Staff Shortages Damage The Bottom Line: IDC Report
CIO, Wednesday, May 15th, 2024
According to an IDC survey of IT execs, missed revenue growth, quality declines, and plunges in customer satisfaction are among the key business impacts of understaffed IT orgs.
CIOs instinctively understand how IT staff shortages and recruitment struggles make every task and deliverable more difficult. But it's very different when the business leaders they report to are shown the concrete business problems that arise as a result of shortages of staff in the IT department. A new IDC report delivers those details.
Nearly two thirds of the IT executives surveyed said 'a lack of skills has resulted in missed revenue growth objectives, quality problems, and a decline in customer satisfaction. And the situation is not expected to get any better,' according to the report.