IT Strategy: Supporting A Distributed Workforce
ComputerWeekly, Monday, May 20th, 2024
The idea of supporting hybrid or fully remote workers has changed the dynamics of end-user computing support. We explore the challenges
Prior to 2019, many corporate IT departments had evolved a fairly efficient end-user computing strategy, which kept PCs functioning and updated to support the enterprise software requirements of staff.
Then along came the pandemic, which broke the entire model for end-user computing. Literally overnight, IT departments had to enable people to work from home in response to nationwide Covid-19 lockdown measures.