ERP Vendors Target Insights, Automated Reports In Generative AI Push
CIODIVE, Friday, June 7th, 2024
The technology has the potential to enhance processes deployments, according to Forrester, but CIOs will need to address costs and risks.
Vendors are quickly adding generative AI to ERPs for customers to gain better insights, draft communications and write financial reports, but organizations will have to adapt to relish the spoils, according to Forrester research published last week.
Enterprises can only achieve the benefits generative AI brings if they have a modern system and a solid technology base, Liz Herbert, VP and principal analyst at Forrester, said. 'A lot of companies will be hampered if they haven't gotten the basics in place.'
Herbert recommends CIOs and tech teams explore multiple forms of AI, better grasp the technology and assess the full ERP ecosystem. The clock is ticking to carry out this analysis. 'Pretty much all companies will use generative AI in ERP at least in some way,' she said.