Announcing Dynamics 365 Contact Center - A Copilot-First Cloud Contact Center To Transform Service Experiences
Microsoft News, Tuesday, June 4th, 2024
Microsoft is thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution
It delivers generative AI to every customer engagement channel. With general availability on July 1, this standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps.
Modernizing service experiences with generative AI
Customer service expectations are higher than ever. It's not only frustrating for customers to deal with long wait times, being transferred to the wrong agent or having to repeat themselves multiple times - it's detrimental to business. When people have poor customer service experiences, over half of them end up spending less or decide to take their business elsewhere