Nice Customers Provide Best Practices For Adopting AI In The Contact Center
SiliconANGLE , Monday, June 17th, 2024
Customer experience improvement remains a top initiative for business and information technology leaders.
The stakes are high in CX. My research has found that 95% of companies now compete on CX and, last year, two-thirds of millennials admitted to switching brands because of a single bad experience. Contact centers and the customer experience professionals who staff them are the unsung heroes of many businesses. However, most organizations find it challenging to have well-trained professionals available to handle all customer inquiries.