Contact Center Analysts Aren't Immune From Baffling Service Experiences
Destination CRM, Wednesday, July 3rd, 2024
YOU EVER find yourself checking to see if Mercury is in retrograde after a series of wacky contact center interactions? Just me, then? I guess I could have seen that coming.
I know that bad contact center dealings frustrate everyone, but it is a special kind of frustrating when you know exactly where the company went wrong. I may or may not subject my husband to detailed diagnostic assessments of these experiences. Very exciting for him!
(Side note: If you've ever wondered what kind of person devotes 40 hours a week to giving contact center advice, here's what kind: weird. And if anyone reading this is a contact center analyst and is considering taking offense-please. You're weird. We're all weird.)