How Telcos Are Overcoming GenAI Challenges To Realize Its True Value
RTInsi, Monday, July 8th, 2024
GenAI can be the game changer the telco industry has been needing, but its benefits can only be realized when the technology is incorporated in a secure and controlled manner.
With its ability to create new content and engage in powerful human-like interactions, Generative Artificial Intelligence (GenAI) has the potential to reshape the telecommunications industry. To this end, communications service providers (CSPs) across the globe are forming teams and onboarding the skills needed to apply GenAI technology to their telco business.
According to TM Forum's GenAI telco survey, 53 percent of respondents say they have already set up a GenAI center, and 59 percent have identified families of use cases, as well as specific use cases within each family.