12 Top Contact Center Platforms Of 2024
Search Customer Experience, Wednesday, July 24th, 2024
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst.
Contact center software has existed since the dawn of digital contact centers decades ago. But in recent years, the contact center software industry has changed significantly. New types of technology, such as generative AI, have opened opportunities for developers to add powerful types of innovative contact center features to their platforms. And hyperscalers like Microsoft and Amazon have entered the space hoping to use their command of adjacent markets to claim a slice of the contact center software ecosystem.