Survey Finds IT Administrators Struggling To Master AI
Techstong ITSM, Thursday, July 25th, 2024
A global survey of 450 system administrators published today finds 60% of respondents admitting they don't have enough understanding of artificial intelligence (AI) to practically leverage it.
Conducted by Action1, a provider of a patch management and vulnerability remediation platform, the survey also finds 72% of respondents expressed a need for training but, as of yet, 80% of respondents said their organization is not requiring them to implement AI in their current job role.
Nevertheless, 45% are concerned about becoming obsolete in the job market due to their current level of AI literacy, the survey finds.
Overall, the survey finds AI being used most commonly for log analysis (26%), troubleshooting (25%) and incident detection and remediation (16%), but 64% of respondents that have used AI said they have encountered errors in troubleshooting, followed by 25% of respondents reporting failures in implementing AI for log analysis. A total of 16% of respondents said these failures lead to issues involving prolonged downtime and reduced productivity.