Techie Told 'Bill Gates' Excel Is Rubbish - And The Microsoft Boss Had It Fixed In 48 Hours
The Register, Friday, August 9th, 2024
The Register knows that tech support is a vocation that induces frustration, which is why each Friday we offer a new edition of On Call - the reader-contributed column that details real-life support stories so you can at least enjoy misery in company.
This week, meet a reader we'll Regomize as "Brad" who told us about his first tech support job, for a grocery retailer based in a major US city.
Brad spent most of his time at the company's biggest store, but a few times a week was despatched to other outposts.
"My boss gave me a lot of leeway so long as I kept the PCs running," Brad told On Call - perhaps because that worthy had a degree in Psychology, not tech.
Brad was therefore not able to turn to his boss for help on the finer points of things like testing software before major deployments.