Harnessing The Power Of AI To Improve Operations
Cisco News, Monday, August 12th, 2024
I've noticed that, over time, IT operations often become the foundry of ideas for an organization. This may be out of sheer necessity, as this function sits at the intersection of two intertwined threads.
The first is the inexorable progression of technology: networks get faster, servers more powerful, and architecture more complex. At the same time, because of the power of these growing capabilities, IT becomes ever more central to how organizations take care of their customers, generate revenue, and innovate. In the context of this second thread, operations act like modern-day postal coach drivers-directing a team of horses over all sorts of varied terrain, shifting weather, and unplanned challenges to make sure the mail goes through.