Client Tells Techie: You're Not Leaving The Country Until This Printer Is Working
The Register, Friday, August 16th, 2024
A long and strange tech support story that starts in Africa and ends in a Presidential Suite
This week, meet a reader we'll Regomize as "Tom" who told us about the time he was despatched from his UK home to an African nation, where his client operated both a mining company and the national airline.
The job involved implementing a messaging system for the mining company. Tom's role was to get it running and talking to a teleprinter from a third-party vendor.
The printer wouldn't work, the job ran late, and the client was greatly displeased.
So displeased that it sent word to the airline it controlled: Tom was not to be allowed onto a plane out of the country without its approval, which would only be forthcoming once the job was done.
A chap from the printer-maker eventually showed up, and within half an hour he and Tom had fixed the problem.