Generative AI Agents: The Next Frontier For Enterprises
Techstrong.ai, Wednesday, September 4th, 2024
For enterprises, the first phase of generative AI has been about content creation and answering questions. These capabilities have become pervasive across many applications. Then what's the next phase of generative AI?
It's AI agents.
'Our customers want their systems to take actions,' said Abhi Maheshwari, who is the CEO of Aisera. His company develops agentic systems for many large enterprises.
'Customers want deep integrations with their enterprise applications. For example, if an employee asks about benefits, this person can also make changes, say by adding a beneficiary or including a new benefit. This can be completely self-serve. Basically, with agentic systems, enterprises can realize significant outcomes, in terms of cost savings, efficiencies, productivity and even revenue opportunities.'
Consider a recent survey from Capgemini. About 10% of the respondents say that they are using AI agents. But this is expected to increase significantly. The survey shows that 82% of the respondents are likely to deploy AI agents within the next one to three years.