Five Top Innovating CRM Companies For 2024: The CRM Conversation Starters
Destination CRM, Tuesday, September 3rd, 2024
In keeping with artificial intelligence's virtual takeover of the business technology world, nearly all of this year's Conversation Starters had AI at the center of their prodigious efforts.
Take Cognigy, for instance, whose AI platform uses generative and conversational AI to help contact centers deliver exceptional customer experiences and resolve high-volume issues at scale. Other firms earning Conversation Starter status, given to the vendors that generated the most activity and earned the most buzz in the past year, include Soundhound, whose voice and conversational AI capabilities are helping restaurants perfect voice ordering; and DoubleVerify, a repeat winner for its brand safety and ad analysis efforts, whose own AI technology earned a Responsible AI Certification from TrustArc. Read about these and other headline-grabbing (and AI-infused) achievements below.