From Cost Center To Strategic Enabler: Jason Conley On CX Technology And AI In Healthcare IT #325
Dissecting Popular IT Nerds, Thursday, September 19th, 2024
How can IT leaders leverage CX technology and AI to improve patient engagement and operational efficiency in healthcare?
In this episode, Jason Conley, Chief Technology Officer and VP of Products and Engineering, shares insights on aligning business objectives across departments, the strategic value of IT, and practical applications of AI in contact centers. Jason discusses how modern CX solutions can reduce friction in patient interactions, improve appointment scheduling, and drive better health outcomes.