ERP Modernization? Admins Have Heard Of It
The Register, Thursday, September 19th, 2024
Back-end systems fail to get the love given to SaaSy customer-facing counterparts
Over the last 20 years, ERP is the category of enterprise software deemed slowest to modernize because of priority given to sexier front office applications and senior decision-makers' aversion to risk.
Welcome to the woolly world of analyst reports, but in Forrester's case, it has a point.
The research firm's 2023 survey found just 13 percent of orgs were focusing investment on finance systems, seven percent on operations, and six percent on HR. This compares with 22 percent on customer experience.