What Is ITIL? A Guide To The IT Infrastructure Library
Search Data Center, Wednesday, September 18th, 2024
ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a business. The goal is to improve efficiency and achieve predictable service delivery.
The ITIL framework enables IT administrators to be business service partners, rather than just back-end support. ITIL guidelines and best practices align IT department actions and expenses to business needs and change them as the business grows or shifts direction.
ITIL also provides a good foundation for IT organizations that don't have a services framework or best practices in place and enables admins to pursue job specializations. The principles behind ITIL 4 -- the newest ITIL version -- focus on value.