With All The Technology Choices Out There, How Do You Decide?
nojitter, Monday, September 23rd, 2024
It is never easy for enterprise customers to decide on the correct technology decisions. Here's some guidance to streamline the process.
I have been consulting now for 38 years and I can tell you this, it is never easy for enterprise customers to decide on the correct technology decisions, let alone all the new AI choices out there. Should an enterprise 'rip and replace,' maybe add some cloud or maybe embrace the hybrid approach with on-premises for business users but UCaaS and/or CCaaS for the call center? The following is a list of technology solutions that are usually in place today at most enterprise locations: