InformationWeek: A One Stop Shop for IT Service & Project Management (Oct. 23rd)
Wednesday, October 23rd, 2024: 1:00 PM to 2:00 PM
Discover how no-code ITSM platforms are changing the IT Service Desk. From automating workflows to integrating systems across the enterprise, IT leaders are using no-code technology to accelerate process improvements and reduce the time spent on manual tasks.
In a recent market study conducted with InformationWeek, findings reveal that IT leaders are prioritizing ITSM modernization to reduce the strain on IT team resources. By unifying ITSM and PPM, these leaders can better allocate workloads across both tickets and projects, optimizing team efficiency. Key building blocks for modernizing IT services include adopting ITIL practices, increasing the use of automation, and enhancing reporting, dashboards, project intake, and governance to minimize resource drain. However, staffing and budget constraints remain key challenges, fueling the growing adoption of no-code platforms that integrate ITSM and PPM into a single solution.
With a no-code platform, you can easily create workflows, forms, fields and even new applications for teams like HR and Facilities-without needing technical resources.
In this webinar, you'll hear directly from Doug Rupp, Lead IT Project Manager, and Emily Krohn, Director of Information Technology, both from Faith Regional Health Services-one of the Top 20 Rural Community Hospitals nationwide.
Hosted by Informationweek