Knowledge Workers Lean On AI As Workloads Increase
HRDIVE, Tuesday, October 8th, 2024
Employees still wade through excessive drudge work, spending half their week on low-impact tasks, according to a Wrike report.
Knowledge workers are grappling with expanding workloads, and they are leaning on AI to address the challenge, according to a Sapio Research survey commissioned by Wrike.
Just over half of knowledge workers say AI has somewhat or greatly improved their ability to do their jobs, the survey of 1,000 business leaders and 2,500 knowledge workers found. Business leaders estimate around 32% of their team's workload is supported by AI, while knowledge workers put the proportion around 14%.
Despite the support of AI, employees are grappling with an excess of drudge work, according to the survey. Nearly half of a worker's week is spent on low-impact work. Wrike estimates unnecessary work costs the average organization more than $15,000 a year per employee.