Voice AI Surge: How Talking Tech Could Reshape Business
IBM News, Monday, October 7th, 2024
Voice AI technology is rapidly evolving, promising to transform enterprise operations from customer service to internal communications.
In the last few weeks, OpenAI has launched new tools to simplify the creation of AI voice assistants and expanded its Advanced Voice Mode to more paying customers. Microsoft has updated its Copilot AI with enhanced voice capabilities and reasoning features, while Meta has introduced voice AI to its messaging apps.
According to IBM Distinguished Engineer Chris Hay, these advances 'could change how businesses talk to customers.'