7 Surprising Things Asr Call Center Technology Does Well
TechRepublic, Friday, October 11th, 2024
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.
Automatic speech recognition (ASR) technology has gotten a lot better in the past few years - and much less expensive. Even the free speech-to-text tools can produce fairly accurate transcriptions of phone calls.
You might think call centers, which have massive amounts of voice data, would be major adopters of ASR - and you would be right. Using ASR in call centers is nothing new, but recent advances in AI, machine learning, and natural language processing have increased its business value.
Here are seven surprising and innovative ways call centers are already using ASR to improve efficiency and better serve their customers.