Interactive Voice Response (IVR) Pricing Is Erratic, But It Can Work In Your Favor
TechRepublic, Tuesday, October 8th, 2024
IVR pricing gets more complex as your needs get more advanced. Here's how to avoid being blindsided by rising IVR costs.
Phone systems have changed a lot, but IVR pricing is still all over the map. For example:
- Software systems that include IVR can go for as low as $60 per user per month.
- Some standalone hardware IVR systems cost well over $50,000 just for the initial purchase.
It makes sense, though, because businesses need widely different capabilities out of their Interactive Voice Response (IVR) - routing calls, taking payments, allowing customers to access their account. And once you need all of this to work seamlessly across multiple locations, the complexity goes up exponentially.
In this post, we'll cover what different types of systems cost, what they can do, and what you should be thinking about as you price out IVR systems for your organization.