Why CX Is Becoming The New Priority For CIOs
CIODIVE, Wednesday, November 6th, 2024
Bojangles CIO Richard Del Valle witnessed the priority shift first hand as his team pivoted from operating as an infrastructure- to a guest-focused IT team.
Improving customer experience is becoming more important for chief information officers as businesses look to customer-centric approaches to drive success and growth.
The mandate is guiding investments in technology, with one-third of IT leaders nominating customer experience advancements as a top business priority, according to Foundry's 2024 State of the CIO Study that surveyed more than 1,000 global heads of IT.
While there's still a long way to go, Bojangles CIO Richard Del Valle agrees organizations are realizing technology is integral to service delivery and is an important value driver for customer experience.