AI Agents Set To Transform Customer Experience Landscapes
eWeek, Wednesday, November 13th, 2024
Businesses are increasingly using artificial intelligence agents to replace or augment the work of human customer service representatives.
AI is not the first technology to bring change to the role-it's evolved over the years to accommodate phone, email, chat, and social media-but the changes it is introducing are dramatic, with the autonomous agents taking on significant portions of the customer service load. Understanding how businesses can integrate agentic AI can make their customer service programs more efficient and more effective while improving customer satisfaction rates. Here's what you need to know.