Contact Center Market To Grow By $208.2 Billion Through 2028
Smart Customer Service, Tuesday, November 12th, 2024
Research firm Technavio expects the global contact center market to grow by $208.2 billion through 2028, at a compound annual rate of 10.7 percent
At the heart of the contact center market growth is the rising impact of artificial intelligence, which Technavio says has the potential to transform contact centers, enabling faster response times and personalized interactions. At the same time, though, these technologies require significant investment and technical expertise to implement effectively, the firm warned.
Technavio also sees rising adoption of cloud-based contact centers as a driver of market growth, noting that cloud services are quickly becoming the norm, offering cost savings and flexibility. But, it also warns that security and privacy concerns persist.