No, I Can't Help - You Called The Wrong Helpdesk, In The Wrong Place, For The Wrong Platform
The Register, Friday, December 6th, 2024
This week, meet a reader we'll Regomize as "Warren" who worked for an US-based organization that operated several sites scattered across London, UK.
Warren's job was support for Windows desktops and servers across those sites. His Yankee colleagues, however, had him listed as a Unix support specialist - even though the firm had a Unix team, and Warren wasn't on it.
Yet Warren's mobile phone was on file, and it rang disconcertingly often when the US team needed Unix support. Many of those calls asked him to travel across London at great speed: the stateside folks had zero knowledge of London's sprawl and congestion.
They also didn't understand time zones very well.