Benchmark Report: 2024 AI Maturity Benchmark Report
Call Center Times, Monday, December 2nd, 2024
UJET, a leading provider of AI-powered cloud contact center solutions, released its first annual AI Maturity Benchmark Report, uncovering an immaturity crisis among AI deployments.
Given that 82% of executives are reevaluating their customer experience (CX) strategies in light of recent technological progress, those that implement high maturity AI are going to drive real business impact versus those with immature AI.