Survey Finds IT Teams Struggling To Overcome Network Blind Spots
Techstrong ITSM, Tuesday, December 3rd, 2024
A global survey of 505 networking, operations, cloud and architecture professionals suggests more IT teams than ever (80%) are now coping with network blind spots created by lack of visibility into cloud and Internet services.
Conducted by Dimensional Research on behalf of Broadcom, the survey finds a full 84% regularly learn about network issues from end users rather than IT teams, with more than three quarters (76%) reporting missing or slow access to data impedes issue resolution times.
A full 95% don't get all the information they require from either their Internet service provider (ISP) or cloud service provider (CSP), the survey finds. Specifically, survey respondents are looking for path latency and information about node/ hop issues.