The Hidden Risks Of Digital Transformation: Preparing For Unforeseen IT Service Outages
TechStrong ITSM, Monday, December 16th, 2024
As enterprises continue to invest in their business-technology transformations, the risks associated with increasingly widespread IT service outages continue to rise.
A recent survey conducted by Wakefield Research on behalf of incident response platform provider PagerDuty revealed an alarming expectation among IT and business executives regarding the likelihood of significant service disruptions in the near future.
According to the survey, 88% of executives believe that an incident as severe as the July global IT outage will occur within the next 12 months, with this sentiment relatively even across the UK (91%), the US (89%) and Australia (88%).