New Survey Shows Workers Talking Shop Around The Clock
Call Center Times, Monday, December 16th, 2024
The increasing popularity of hybrid working could be encouraging workers to be 'always on', according to new research from Moneypenny and VoiceNation, which shows that the majority of respondents (58%) are accepting work-related communications out of hours.
The Censuswide survey of more than 2,000 U.S. consumers showed that willingness to accept communications out of hours varies across the generations, with younger workers seeming more likely to work any time, as Gen Z and Millennials were less likely to accept communications at any time of day or night (14% and 15% respectively). Baby Boomers are most likely to pick up a work call or email 24/7 (31%).
The survey also examined the popularity of different forms of work communications, with emails being the top choice for 49% of those surveyed, followed by the phone 39%, text messaging 35%, instant messaging such as Teams or Slack 19%, then video conferencing such as Zoom 18%.
Work communication choices appear to vary across the generations, as emailing is the preferred choice for 56% of Baby Boomers and 54% of Gen X, while only 28% of Gen Z prefer this. In contrast, instant messaging was a more popular form of work communication for Gen Z (25%), while only 16% of Gen X and 13% of Baby Boomers prefer it.