6 Ways To Turn Your IT Help Desk Into A Strategic Asset
CIO, Monday, December 23rd, 2024
The help desk is often seen as IT's purgatory - for the issues it addresses and the staff working there. But strategic intelligence and opportunity lurks in this IT 'dungeon.'
The IT help desk is often considered the 'dungeon' department in most IT organizations: a place where those who can't excel at anything more meaningful in IT are left to linger, or those who are just starting out in IT must prove their mettle before launching their 'true' IT careers. The help desk can also be a kind of IT 'purgatory' that is difficult to escape without connections within IT who can help you move to a function deemed more important to the organization.