Syncro Extends Reach of ITSM Platform Into Internal IT Teams
Techstrong ITSM, Wednesday, January 8th, 2025
Syncro today made an edition of an IT service management (ITSM) platform originally designed for managed service providers (MSPs) available for internal IT teams.
Company CEO Michael George said that the overall goal is to provide internal IT teams with a platform that makes it simpler to co-manage IT environments alongside an IT services provider.
The Syncro ITSM platform is designed specifically for small to medium businesses (SMBs) that run Windows applications. At its core is a scripting engine packaged with a library of curated scripts that makes it simpler to automate a range of IT workflows. It also makes use of artificial intelligence (AI) to classify workflows in a way that helps improve response times.
The average SMB today relies heavily on external service providers, many of which have adopted a platform such as Synchro to manage workflows across multiple customers. Syncro is now making it easier for external service providers and internal IT teams to standardize on the same ITSM platform, said George.