Security, Data Challenges Hinder Agentic AI Adoption
CIODIVE, Wednesday, January 8th, 2025
Tech pros said the most common use case for the technology is IT service desk automation, according to a Tray.ai report.
Enterprises have big plans for AI agents in the year ahead despite looming concerns over security and governance, according to Tray.ai research published last month.
More than 2 in 5 enterprises plan to build more than 100 AI agent prototypes, the survey of more than 1,000 U.S.-based enterprise tech pros found. Most organizations intend to spend at least $500,000 per year on the initiative.
Businesses are aiming implementation efforts mostly at the IT service desk, data processing and analytics and code development and testing. Other priorities include cost reduction and increased automation.