3 Promises Every CIO Should Keep In 2025
CIO, Wednesday, January 22nd, 2025
Based on what they learned after confronting surprises in 2024, many CIOs now know what they need to do going forward. But how many have committed to action?
Nearly all tech surprises last year were related to gen AI, which was so hyped in 2023 that every organization had to try it in one or more projects in 2024. IT departments ran proofs-of-concept (PoCs), but some business leaders outside IT with P&L to manage also ran their own experiments without necessarily informing IT when they did so. Sometimes it's as easy as subscribing to an AI-driven service. 'You expect a certain amount of shadow IT, but there was much more of it last year,' says Krishna Prasad, CIO of technology services business at UST.