How We're Making AI 'Sticky' In IBM Consulting
IBM News, Tuesday, January 21st, 2025
One of the biggest challenges of realizing ROI from AI is stickiness - making it easy to use, embedded in the natural flow of how people work, and trusted by its users. 64% of CEOs say success with generative AI will depend more on people's adoption than the technology itself, according to the IBM Institute for Business Value.
We met this challenge head on at IBM with our global consulting workforce. One year ago, IBM Consulting rolled out our AI-powered delivery platform IBM Consulting Advantage. It acts as a workbench for our consultants to use AI agents, assistants and applications to augment their daily work supporting clients.
We've gone from 0 to over 85,000 users and growing. We have over 2,000 assistants and agents and more than 60 industry and domain specific applications, including solutions that support and integrate technology from strategic partners like Adobe, AWS, Microsoft, Salesforce and SAP. Plus, we're seeing up to 50% productivity gained across various consulting tasks.