AI agents + Human agents: How the future of CX will blend both (Feb. 13th)
Thursday, February 13th, 2025: 2:00 PM to 3:00 PM
In this webinar, Heather Reed, PhD, Product Manager at ASAPP, and Brian McNabb, Director of Product Management at ASAPP, will explore how AI and human agents can reshape the contact center to substantially improve customer satisfaction and increase capacity.
As contact centers embrace generative AI, the role of human agents is evolving-but it's not disappearing. The future of CX is a collaborative one, where AI and human agents work together to drive personalization, customer loyalty, and the ability to handle greater volume. But how do you balance technology and people, leveraging the strengths of both to deliver better outcomes?
What you'll learn:
- Key trends in AI and human agent collaboration in CX.
- Real-world examples of AI boosting satisfaction and managing higher volumes.
- Insights into the future of human agent roles in an AI-driven contact center.
- The role of AI-native solutions in delivering scalable, personalized experiences.
Discover how to integrate AI and human agents to enhance customer experiences, increase capacity, and stay ahead of the growing demands of today's customers.
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