Techie Cleaned Up Criminally Bad Tech Support That Was Probably Also An Actual Crime
The Register, Friday, February 14th, 2025
Outsourcing is not supposed to involve taking clients' hardware out of their building to your house
If it's Friday, it's time for another edition of On Call, our reader-contributed column in which you tell tales of crimes against tech support.
This week, meet a reader we'll Regomize as "Dean" who once worked for a very large IT services provider and was assigned to a contract for a law enforcement agency. Dean got the gig because he was an excellent chap and had experience with the slightly odd database the client employed.
Dean's days usually started with instructions to visit one of the agency's offices to fix whatever had gone awry.