The Role of ITSM in Enabling Seamless Digital Transformation
Techstrong ITSM, Wednesday, February 26th, 2025
With the ever-evolving business environment, companies are forced to adapt in an effort to stay competitive.
The digital revolution is how it is done. By using agile, DevOps, cloud computing or artificial intelligence, companies are now dependent on technology to stay alive and grow. But digital transformation is not a cakewalk. It involves extreme culture shifts, infrastructure shifts, and above all, seamless management of multiple IT functions. That is where IT service management (ITSM) comes into the picture.