IT Workers Are Having To Put Out More Fires Than Ever - And It's Costing Employers Thousands Of Dollars A Year Through Lost Productivity
ITPro, Tuesday, March 11th, 2025
Many IT professionals say they are asked for troubleshooting help multiple times a day
Recurring tech issues mean IT professionals cost their employers an average of $7,800 a year in productivity losses, with some wasting 52 hours on troubleshooting alone.
The average IT professional has to deal with 144 technical issues each year, according to a new report from Liquid Web, with each incident costing around $50 on average.
Problems often show up as slow systems, connectivity issues, or unclear troubleshooting processes - but IT staff are also regularly dealing with persistent systemic issues such as outdated infrastructure, cybersecurity risks, and the pressure to maintain operational uptime.