IT Frustration Costs Companies More Than $100 Million A Year - With Shadow IT The Only User Solution
CIO, Monday, March 10th, 2025
Employees are losing more than a month of work each year to digital workflow inefficiencies and are downloading hundreds of unauthorized apps to get their jobs done, study says.
The average large enterprise lost $104 million to digital inefficiencies in 2024, driven by productivity losses connected to employee IT frustrations and hundreds of ghost apps flying under the radar, according to a new study.
At issue is the complexity and number of applications employees must learn, and switch between, to get their work done. As a result of this quagmire, employees at large enterprises lost an average of 36 workdays to IT roadblocks, according to the study from WalkMe, a digital adoption platform vendor.