From Efficiency To CX
Contact Center Pipeline, Thursday, March 20th, 2025
Overhead projectors. Pagers. One-line red LED tickers. These were the early ways we shared our call center statistics.
It is incredible how much the contact center landscape has evolved since then. Words we use today such as chatbots, predictive analytics, sentiment analysis, artificial intelligence (AI), call routing, and voice assistance would be unheard of a few years ago