From Metrics to Value: A CIO's Guide to Improve Measurement of Digital Transformation
IDC, Monday, March 17th, 2025
Tech leaders must shift focus from IT metrics to business outcomes, using KPIs to drive digital transformation and ensure meaningful progress and collaboration.
The process that tech leaders typically follow to measure digital transformation is antiquated and must change. The reason? They tend to concentrate on IT performance metrics that aren't tied to business outcomes.
By falling into the trap of focusing on IT-centric performance metrics-such as uptime, system availability, and IT spending - without linking them to broader business outcomes like revenue growth, customer experience, and innovation, tech leaders struggle to justify investments, CIOs lack visibility into true impact, and digital transformation stagnates.