Will AI Erode IT Talent Pipelines
CIO, Monday, March 24th, 2025
IT leaders' talent strategies hinge in large part on upskilling entry-level workers. The debate over AI replacing roles versus replacing tasks sheds light on how that traditional pipeline will change as AI's capabilities advance.
Generative AI is transforming functions throughout the enterprise, including in IT where its use has showcased the power of the technology.
Take, for example, how gen AI is speeding service delivery and improving the accuracy of services provided by the IT help desk by 'looking at the history of the call logs and then providing a perfectly contextualized response based on what has worked in the past,' says Nate Suda, senior director analyst for AI strategy at research firm Gartner and its CIO AI Ambassador.